During the guarantee period, we will send new lights with your new order for small quantity. For defective batch products, we will send spare parts to you and you could repair by yourselves; or we can discuss the solution including re-call according to real situation.

Of course! Contact our support and tell us exactly what you’re looking for, both technology and appearance-wise.

Sea shipments take about 20 to 30 days to arrive at your nearest port, whereas air transport takes only about 5-7 days. ’Express’ shipping will take only about 3–5 days, and the shipment will be delivered to whatever address you provide.

It takes around three or five business days to complete a sample order, and around 15-30 days for a bulk order. However, you’ll also need to wait for it to arrive from China.

In case you have an issue with any of our products, feel free to send us an email with a detailed description of the issue, along with pictures and videos. We also provide support via WhatsApp and video chat.Our experienced technical team will respond in the shortest amount of time possible and try their hardest to resolve your issue.

The warranty period lasts 2-3 years from the date of delivery, and it covers all products purchased from XILE. Once the warranty expires, you’ll have lifetime maintenance of XILE.

Yes! XILE owns multiple certificates, including ISO9001, CE,ROHS, SASO, SAA certificates. Moreover, we test the quality and durability of all our products for 24 hours before we send them out.